Tickets

People ask for help, staff pick it up, and a transcript is kept.

Module: tickets (on unless switched off)

Opening one

Press the button on the ticket panel. A private channel opens with you and the staff who handle that type.

Or, staff can open one for somebody: /ticket open.

For staff

Command	What it does
/ticket add	Bring someone into this ticket
/ticket remove	Take someone out
/ticket coclaim	Add a second handler (max 2)
/ticket note	A staff note, saved in the transcript
/ticket rename	Rename the channel
/ticket transcript	Generate the transcript now
/ticket perms	Change who can see it
/ticket list	Every ticket in the server

Claim a ticket with the button on it. Claiming is what tells everyone else it's being handled.

Panels

/ticket panel post          post a panel here
/ticket panel save          post it and remember it as a preset
/ticket panel load          post a saved one again
/ticket panel list
/ticket panel delete

Presets are worth using — when a panel gets deleted, load puts it straight back instead of you rebuilding it.

Admin setup

/ticketadmin covers ticket types, the questions each one asks, and which role handles it.

It's not working

The panel button does nothing : The panel is older than the last time ticket types changed. Repost it with /ticket panel load.

"You can't claim this." : You're not in the handler role for that ticket type.

The ticket channel didn't open : Usually the bot can't create channels in that category. Check its permissions there.

The transcript is empty : Transcripts capture messages the bot could see. If it was added to the channel late, it only has from then on.